Refund policy

We offer worldwide delivery with secure and fully tracked shipping. All orders are carefully packaged and dispatched within our standard processing time.

If for any reason you are not completely satisfied with your purchase, eligible items may be returned within 14 days from the date of delivery, provided they remain unworn, undamaged, and in their original condition, with all tags attached and all hangers and dust bags included.

DETAILED RETURN POLICY

We accept returns within 14 days of delivery. Returned pieces must be unworn, unaltered, unwashed, and in their original condition with all tags attached. Please ensure reasonable care is taken while the item is in your possession. All accessories, belts, and accompanying packaging must also be included.

ORDER CANCELLATION, EXCHANGES OR SUPPORT

If you wish to amend or exchange your order, or if you require any further assistance, please contact our Client Services team:

info@sabinabilenko.com
WhatsApp: +44 7745 525 973

RETURN CHARGES

UK returns are complimentary for full-priced items.

International returns are at the customer’s expense. Please contact our Client Services team to request a return, and we will guide you through the process.

CUSTOMISED & MADE-TO-ORDER PIECES

We are unable to accept returns or exchanges on customised ready-to-wear pieces.

REFUNDS

Once your return has been received and inspected, please allow up to 10 working days for processing. Refunds will be issued to the original method of payment, excluding initial shipping charges. Processing times may vary depending on your bank.